Once your payment is confirmed, your order goes through our quality check and packaging process before dispatch:

Estimated delivery times across India after dispatch:

We currently ship to all serviceable PIN codes across India through our trusted courier partners.

• We ship to all states and union territories across India.
• Delivery to P.O. Box addresses is not available — please provide a complete physical address.
• If your PIN code is not serviceable, we will notify you within 24 hours of order placement and issue a full refund.
• We do not currently offer international shipping. Stay tuned for updates.

Every order from Majestic Jewellery Tirur is packaged with the utmost care to ensure your jewellery arrives safely and beautifully presented:

• All jewellery is packed in a premium Majestic branded gift box with tissue lining.
• The gift box is placed in a secure outer shipping carton with bubble wrap protection.
• The outer packaging is sealed with a tamper-proof security seal — if this seal is broken on arrival, please record an unboxing video and contact us immediately.
• High-value orders are additionally sealed and marked as fragile with the courier partner.
• All orders are shipped with full insurance coverage during transit.

Once your order is dispatched, you will receive tracking details through:

• An email notification with your tracking number and courier partner name.
• A WhatsApp message to your registered mobile number with the tracking link.
• You can track your order directly on the courier partner's website using the tracking number provided.

In the event of a failed delivery attempt:

• The courier partner will make up to 3 delivery attempts before returning the package to us.
• Please ensure someone is available at the delivery address during business hours.
• If the package is returned to us due to an incorrect address, absence, or refusal to accept, re-delivery charges may apply.
• If you wish to cancel the order after a failed delivery, a refund will be issued after deducting any return shipping costs incurred.

In the rare event your order arrives damaged or is lost in transit:

• Contact us within 48 hours of delivery (or expected delivery date for lost orders).
• Share your unboxing video clearly showing the damaged packaging and item.
• Share clear photographs of the damaged item and outer packaging.
• We will raise a claim with the courier partner and arrange a replacement or full refund at no cost to you.
• All our shipments are fully insured — you will not bear any loss for transit damage.

For any shipping-related queries, please reach us through: