This Privacy Policy applies to Majestic Jewellery Tirur, a jewellery retailer established in 1970, operating from Gold Tower, SH 71, Thazhepalam, Tirur, Kerala 676101, India.

We are the data controller responsible for your personal information collected through our website and online store. For any privacy-related queries, contact us at majestictirur@gmail.com.

We collect the following types of information when you use our website:

Personal Information (provided by you):

• Full name, email address, phone number
• Shipping and billing address
• Payment information (processed securely — we do not store card details)
• Order history and purchase preferences
• Messages sent to us via WhatsApp, email, or contact forms

Automatically Collected Information:

• IP address and browser type
• Device type (mobile, desktop, tablet)
• Pages visited and time spent on our website
• Referral source (how you arrived at our website)
• Cookies and tracking data (see Section 7)

We use the information we collect for the following purposes:

• To process and fulfil your orders, including shipping and delivery.
• To send order confirmations, invoices, and shipping updates via email or WhatsApp.
• To respond to your queries, complaints, or return/exchange requests.
• To send promotional offers, new arrivals, and festive discounts — only if you have opted in.
• To improve our website, product offerings, and customer experience.
• To prevent fraud, unauthorised access, and ensure website security.
• To comply with legal obligations under Indian law, including GST regulations and the IT Act, 2000.

We may share your information with trusted third parties only where necessary:

• Courier & logistics partners — to deliver your orders (name, address, phone number shared only).
• Payment gateway providers — to securely process your payments (Razorpay, PayU, or similar).
• Shopify — our e-commerce platform which hosts our online store and processes order data.
• Google Analytics — to understand website traffic and user behaviour (anonymised data only).
• Legal authorities — if required by law, court order, or government regulation in India.

All third-party service providers are bound by their own privacy policies and are prohibited from using your data for any other purpose.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it:

• Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our server.
• Payment information is processed through PCI-DSS compliant payment gateways — we never store your card details.
• Access to customer data is restricted to authorised staff only.
• We regularly review our security practices to protect against unauthorised access, loss, or disclosure.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy:

• Order and transaction data is retained for 7 years to comply with Indian GST and tax regulations.
• Account information is retained for as long as your account remains active.
• Marketing preferences and opt-in records are retained until you unsubscribe.
• You may request deletion of your personal data at any time by contacting us (subject to legal retention requirements).

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use the following types of cookies:

• Essential cookies — required for the website to function (shopping cart, login sessions).
• Analytics cookies — used by Google Analytics to understand how visitors use our website.
• Marketing cookies — used to show relevant ads on social media platforms like Facebook and Instagram.
• Preference cookies — to remember your language, currency, and other settings.

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of our website, including the shopping cart and checkout process.

Under the Indian Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:

We use WhatsApp for order updates, customer support, and promotional messages. By contacting us on WhatsApp or opting in to WhatsApp notifications, you agree to receive messages from us on that platform.

• You can opt out of WhatsApp marketing messages at any time by sending "STOP" to our WhatsApp number.
• We may use Facebook and Instagram for targeted advertising. You can manage your ad preferences through your social media account settings.
• Our social media pages (Facebook, Instagram, YouTube) are governed by the respective platform's privacy policies.

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately at majestictirur@gmail.com and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

For any privacy-related questions, requests, or concerns, please contact our team: