Yes! We offer free shipping Pan India on all orders with no minimum purchase value. Whether you're ordering a single ring or multiple pieces, shipping is completely free to any location in India.

Delivery times vary by region:

• Kerala & Nearby States (TN, KA): 2-3 business days
• South India: 3-4 business days
• North & East India: 5-7 business days
• Tier 2 & Tier 3 Cities: 7-10 business days

These are estimates and may vary based on courier partners and local conditions. You'll receive tracking details via email and SMS.

Absolutely! Once your order ships, you'll receive a tracking link via email and SMS. You can track your package in real-time on the courier website. If you don't receive tracking details within 2 hours of ordering, please contact us.

Currently, we ship within India only. For international orders, please contact us directly at majestictirur@gmail.com or WhatsApp +91 9961 3000 31 to discuss options.

All orders above ₹50,000 are shipped with insurance. For orders below this value, we ship via secure courier partners. In case of any damage or loss, please contact us immediately with photographic evidence within 24 hours of receipt.

We offer 7-day returns and exchanges on most items. The piece must be:

• Unworn and in original condition
• Accompanied by original packaging and invoice
• Not customized or personalized
• Returned within 7 days of delivery

Customized or special order items are typically non-returnable. Please check the product page for specific return eligibility.

To initiate a return or exchange:

1. Contact us via WhatsApp at +91 9961 3000 31
2. Email us at majestictirur@gmail.com with order details
3. Call us at +91 9961 3000 31
4. We'll provide you with return shipping instructions

If your ring size is incorrect, we offer free ring resizing on our rings. Simply contact us with your new size, and we'll resize your ring at no additional cost. Shipping is also free both ways for resizing.

For bracelets and other items, we accept exchanges within 7 days if the item is unworn.

Yes! If you receive a damaged or defective item, we'll replace it immediately at no cost. You must:

• Report the damage within 24 hours of receipt
• Provide clear photos of the damage
• Optionally provide an unboxing video (helps us verify)

We'll send a replacement immediately, and you can return the damaged item using the prepaid shipping label we provide.

We typically process exchanges rather than refunds. However, if you prefer a refund:

• The item must be in original, unworn condition
• Refunds are processed within 7-10 business days of receipt at our warehouse
• Refunds are credited to the original payment method
• Return shipping is free

For customized items, refunds are not available — exchanges only.

Yes! All our gold jewellery is BIS (Bureau of Indian Standards) hallmarked, ensuring:

• 100% authenticity and purity verification
• 916 purity gold (22K equivalent)
• Legal certification recognized nationwide
• Lifetime authenticity guarantee

Each piece comes with an official hallmark certificate.

Our gold jewellery is 916 purity (22K equivalent), which is:

• 91.6% pure gold
• 8.4% other metals for durability
• The standard for Indian jewellery
• Ideal for everyday wear and durability

Yes! All diamonds and gemstones in our jewellery are real and certified. Diamond certificates are available upon request. We source from trusted suppliers and stand by the authenticity of every stone in our pieces.

We offer a Lifetime Authenticity Guarantee:

• If any piece is found to be less than 916 gold, we'll replace it free of cost
• If gemstones are misrepresented, we'll exchange them
• Certificate of authenticity included with every purchase
• No time limit on this guarantee

Absolutely! Every piece of jewellery from Majestic Jewellery Tirur comes with:

• Official BIS hallmark certificate for gold
• Authenticity certificate with purity details
• Diamond/gemstone certificates (if applicable)
• Complete product documentation

All certificates are included in your package.

For detailed care instructions, please visit our Jewellery Care & Cleaning Guide. Quick tip:

• Use warm soapy water and a soft brush
• Avoid harsh chemicals and ultrasonic cleaners for delicate stones
• Wipe dry with a soft cloth immediately
• Store in a cool, dry place

Yes! Visit our store for professional cleaning and polishing services. We offer:

• Professional ultrasonic cleaning for diamonds
• Steam cleaning for hard gemstones
• Gentle hand cleaning for delicate pieces
• Re-polishing to restore shine

Services are typically completed while you wait. Contact us for pricing.

Yes! We offer comprehensive repair and customization services:

• Ring resizing: Free for rings purchased from us
• Repairs: Broken clasps, loose stones, bent bands
• Polishing: Restore shine and remove scratches
• Re-plating: If white gold or silver plating fades
• Custom work: Redesign or modify existing pieces

Visit our store to discuss your requirements and get a quote.

We accept all major payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Net banking
• Digital wallets (Apple Pay, Google Pay, PayPal)
• UPI payments
• Cash on delivery (COD) available in select areas

Yes! Our website uses SSL encryption (indicated by the 🔒 lock icon in your browser). Your payment and personal information are completely secure. We never store complete credit card details on our servers.

Yes, but timing is important:

• Before confirmation: Contact us immediately via WhatsApp or phone
• Within 2 hours of ordering: We can usually cancel or modify
• After 2 hours: Your order may have already shipped

For cancellations, we'll process a refund to your original payment method within 5-7 business days.

Yes! For bulk or corporate orders, we offer special discounts. Please contact us directly with your requirements:

• Email: majestictirur@gmail.com
• WhatsApp: +91 9961 3000 31
• Phone: +91 9961 3000 31

Absolutely! We specialize in custom jewellery design. You can:

• Create a completely custom design from scratch
• Modify any existing design from our collection
• Specify materials, gemstones, and dimensions
• Get a digital preview before manufacturing

Visit our store or call us to discuss your custom design ideas.

Custom order timelines vary based on complexity:

• Simple modifications: 7-10 days
• Standard custom designs: 15-21 days
• Complex/intricate designs: 30+ days

We'll provide an exact timeline after discussing your design. Expedited orders may be available at an additional cost.

There's no fixed minimum, but custom orders typically start from ₹15,000 depending on the design and materials. Simpler modifications may cost less. Contact us with your design ideas to get an accurate quote.

Yes! We offer gift customization services:

• Custom gift packaging available
• Personalized engraving on request
• Gift certificates for any amount
• Direct shipping to the recipient
• Personalized greeting card

Perfect for engagements, anniversaries, and special occasions!