We accept returns under the following conditions:

• The item must be returned within 7 days of the date of delivery.
• The item must be unused, unworn, and in its original condition.
• The item must be in original packaging with all tags, certificates, and accessories.
• Proof of purchase (order confirmation or invoice) must be provided.
• A valid unboxing video must be available (see Section 4 below).

The following items cannot be returned or exchanged:

• Custom-made, engraved, or personalised jewellery.
• Items resized, altered, or repaired outside of Majestic Jewellery.
• Items purchased during sale or promotional events (unless defective).
• Earrings and nose pins for hygiene reasons, unless defective.
• Items showing signs of wear, damage, or misuse.

If you receive a defective or damaged item, contact us within 48 hours of delivery. Please share:

• Your order number.
• Clear photographs of the defective or damaged item.
• Your unboxing video (mandatory — see Section 4).
• A brief description of the issue.

1. Email us at majestictirur@gmail.com with your order number and reason for return.
2. Our team will review your request and respond within 2 business days.
3. Once approved, we will provide the return shipping address.
4. Pack the item securely and ship using a trackable courier service.
5. Share the tracking details with us via email or WhatsApp.

Return shipping costs are the customer's responsibility, except in cases of defective items or our error. We recommend using a reliable courier with tracking and insurance for high-value items.

Once we receive and inspect the returned item, we will notify you. If approved:

• Refunds processed within 7–10 business days.
• Credited to your original payment method (UPI, bank account, credit/debit card).
• GST and making charges are non-refundable unless the item is defective.
• Cash on Delivery orders refunded via bank transfer — please share your bank details when initiating the return.

We offer exchanges for a different size or design of equal or higher value within 7 days of delivery, subject to availability. For exchanges of higher value, the price difference must be paid before dispatch. Exchanges follow the same eligibility conditions as returns.

Majestic Jewellery Tirur offers a buyback on gold jewellery purchased from us, subject to prevailing gold rates at the time of buyback. Buyback is available at our store in Tirur. Please bring your original purchase invoice and hallmark certificate for buyback valuation.

For any queries regarding this policy, reach us through any of the following: